Refund Policy

Every new account starts with a free 3-day trial so you can evaluate the Service before paying anything. We encourage you to use the trial to make sure Newsletter Builder is right for you, because once a paid month has been charged it is generally non-refundable (see below).

Because the Service is a digital product with access granted immediately and a free trial provided up front, subscription fees are non-refundable. We do not provide refunds or credits for:

• partially used billing periods;
• months in which you did not use the Service; or
• the period remaining after you cancel.

You can cancel at any time to avoid being charged for the next billing period — see our Cancellation Policy. After cancelling, you keep access until the end of the period you have already paid for.

Nothing in this policy limits any rights you may have under the South African Consumer Protection Act or other applicable law. If you were charged in error, charged more than once, or could not access the Service due to a fault on our side, contact us and we will investigate and, where appropriate, issue a refund.

To raise a billing query or request a refund under the exceptions above, email us at info@newsletterbuilder.co.za with your account email and the date of the charge. Approved refunds are returned to the original payment method via Paystack.

Invest Audit (Pty) Ltd
Cape Town, South Africa
Email: info@newsletterbuilder.co.za